In this certificate course, you will learn how to increase hotel front office efficiency and help sales grow. Training includes: reservation and reception system, check-in and check-out procedures, front desk clerk behavior, among other topics. This is a complete professional course to train your staff, as well as for individuals who work or plan to work at the Front Desk or in Reservations in the hospitality industry.
Module 1 - Introduction
Module 1 - Introduction
Module Exercises
Module 2 - Hotel Organization
Module 2 - Hotel Organization
2.1. Types of Hotels
2.2. Departments of a Hotel
2.3. Front Office
2.4. Stages of the Lodging Process
Module Exercises
Module 3 - The Reservation System
Module 3 - The Reservation System
3.1. Property Management Systems (PMS)
3.2. Types of Reservations
3.3. Confirmation of Reservation
3.4. Cancellation of Reservation
3.5. Reservation Control
3.6. Daily Tasks of Reservation Staff
3.7. Review Websites in the Hotel Industry
Module Exercises
Module 4 - The Check-in Process
Module 4 - The Check-in Process
4.1. Anticipatory Service
4.2. Guest with a Reservation
4.3. Guest Without a Reservation
4.4. Registration Process
4.5. Administrative Activities Related to the Check-in after Guest Entry
4.6. Group Check-in
4.7. VIP Check-in
4.8. Front Desk Behavior During Check-in
Module Exercises
Module 5 - Front Office Lodging Procedures
Module 5 - Front Office Lodging Procedures
5.1. Informing Services to the Guest
5.2. Guest and Employee Mail
5.3. Managing Keys
5.4. Changing Rooms
5.5. Garage Control
5.6. Safety Deposit Boxes
5.7. Organization and Maintenance of Furniture and Equipment at the Front Desk and in the Lobby
5.8. Maintenance Services
5.9. Handling Guest Complaints
5.10. Changing Shifts
5.11. Maintaining Accounts and Expenses
Module Exercises
Module 6 - Front Desk Accounting
Module 6 - Front Desk Accounting
6.1. Opening Accounts
6.2. Posting Expenses
6.3. The Night Auditor
6.4. Ending Shifts
6.5. Daily Sales Report
Module Exercises
Module 7 - Check-out
Module 7 - Check-out
7.1. Check-out Procedures
7.2. Methods of Payment
7.3. Group Check-outs
7.4. Late Check-outs
Module Exercises
Module 8 - Professional Behavior and Appearance
Module 8 - Professional Behavior and Appearance
8.1. With Co-workers or Clients
8.2. Personal Etiquette
8.3. Punctuality and Attendance
8.4. Answering the Phone
Module Exercises
Module 9 - Special Situations
Module 9 - Special Situations
9.1. Function of the Front Office in Special Situations
9.2. Injuries
9.3. Death of a Guest
9.4. Gas and Water Leaks
9.5. Fires
9.6. Skippers
9.7. Fights
9.8. Theft
9.9. Bomb Threat
Module Exercises
The Magnifying Class Certificate is respected and recognized in today's job market.
Upon completion of the online course, the learner will be submitted for a Final Exam. If approved, with an average of 70% or more, the learner can print the Certificate on the Magnifying Class site.
The Certificate issued by the Magnifying Class is valid as a certificate of qualification or professional qualification, according to the hours described above, and cannot be used for other purposes.
- Access the course content from anywhere, at anytime.
- Interactive content that includes instructional videos, tables, charts, illustrations, explanatory reviews of the material and a Final Exam.
- The course is easily accessible, just requiring the learner’s login for the Magnifying Class site.
Magnifying Class brings you the best in e-learning education. There are many reasons to do the courses, but let's just highlight a few. Take a look!
- The courses are prepared by highly qualified teachers in their areas.
- The selected teachers have a lot of practical experience in the course subject and guarantee content with the highest quality.
- Hundreds of skilled and motivated professionals whose mission is to support and collaborate with the teachers, searching for solutions and facilitating learners' learning.
- Editorial Board, composed of highly qualified professionals with the main responsibility of evaluation, introducing improvements and approving the release of courses within a standard that is optimized for learners. The Editorial Board sets the tone for, endorses and maintains the Magnifying Class Courses' uniformity and quality.
- Specialized professionals in several areas, such as pedagogues, production directors, photography directors, video editors, IT professionals, content designers, reviewers and writers working with unbounded confidence that the Magnifying Class online courses spark dreams and create stories.
The courses are outstanding because they are objective, practical, and efficient, offering a great amount of information, in a short time.
The course is completely online. It consists of interactive content with videos that shows the procedures, as well as special illustrations, animations and charts.
During the course, at certain times, the learner is invited to watch specific videos that complement the online content.
In each module, there are practice exercises to reinforce the subject matter and at the end of the course, there is an evaluation. When approved, the learner will be entitled to receive a Certificate of Completion for Course, which is essential for the labor market.
- A picture is worth a thousand words. This concept guides the way the courses are designed. Thus, through the videos, the teacher directly instructs the learner. Through the images, the learner is brought into a practical reality that shows examples of procedures, the manufacturing and the production according to the subject. An unbeatable differential!
- Learners can take the course using laptops, cell phones and tablets, anywhere they can connect to the internet.
- The learner can take the course at home, at school, at work, at any time.
- The learner chooses his or her time to study.
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