Server Training

This certificate course presents all the information to be prepared for being a waiter / waitress, such as: requirements of a good server, dining room set-up, customer service step-by-step, tips for the server as a salesperson, among other topics. This is a complete professional course to train your staff, as well as for individuals who work or plan to work in the restaurant industry.

$ 150.00
  • - Educational Services:
  • Video: 47 Minutes
  • Interactive Content: 8 Modules
  • Corrected Exercises
  • Exam
  • Course Load: 60 Hours
  • Code: 35394
  • Duration: 180 Days to complete
  • Earn a Professional Certificate

Module 1 - Requirements of a Good Server

Module 1 - Requirements of a Good Server

1.1. Behavioral Requirements and Moral Values

1.2. Skills

1.3. Rules of Conduct

1.4. Rules of Posture

1.5. Hygiene and Uniform

1.6. Attitude at Work

Module Exercises

Module 2 - Utensils and Equipment Used by Servers

Module 2 - Utensils and Equipment Used by Servers

2.1. Furniture

2.2. Equipment

2.3. Utensils and Tableware

2.4. Server Tools

2.5. Using the Server’s Tray

Module Exercises

Module 3 - Dining Room Set-up

Module 3 - Dining Room Set-up

3.1. Mise-en-place of the Dining Room

3.2. Mise-en-place of the Utensils

3.3. Mise-en-place of the Servers’ Station and the Guéridons

3.4. Folding Napkins

3.5. Aligning the Tables and Chairs and the Mise-en-place of the Tables

3.6. Basic Table Setting

3.7. Formal Table Setting

3.8. Mise-en-place of the Drink and Dessert Carts

3.9. Team Meeting Led by the Lead Server

Module Exercises

Module 4 - Customer Service Step-by-Step

Module 4 - Customer Service Step-by-Step

4.1. Reserving and Seating Tables

4.2. Customer Arrival

4.3. Presenting the Menu

4.4. Taking the Order

4.5. How to Announce and Retrieve the Order in the Kitchen

4.6. Adapting the Mise-en-place to the Orders

4.7. Antipasto Service

4.8. Drink service

4.8. Drink Service

4.9. Food Service

4.10. The Check

4.11. Closing the Restaurant

Module Exercises

Module 5 - Other Services

Module 5 - Other Services

5.1. Room Service

5.2. Food Service with Chafing Dish

5.3. Banquet and Catered Services

5.4. Coffee Break Service

5.5. Cocktail Party Service

Module Exercises

Module 6 - Dealing with Different Situations in the Restaurant

Module 6 - Dealing with Different Situations in the Restaurant

6.1. Customer Complaints

6.2. Relationships and Interacting with Customers

6.3. How to Proceed in Various Situations

Module Exercises

Module 7 - The Server as Salesperson

Module 7 - The Server as Salesperson

7.1. How to Increase the Sales of Cocktails and Appetizers

7.2. How to Sell Meals

7.3. How to Sell Wine

7.4. How to Sell Liquor and Cognac

Module Exercises

Module 8 - The Basics for Communicating in Spanish

Module 8 - The Basics for Communicating in Spanish

8.1. Supportive Vocabulary

8.2. Sentences and Expressions

The Magnifying Class Certificate is respected and recognized in today's job market.

Upon completion of the online course, the learner will be submitted for a Final Exam. If approved, with an average of 70% or more, the learner can print the Certificate on the Magnifying Class site.

The Certificate issued by the Magnifying Class is valid as a certificate of qualification or professional qualification, according to the hours described above, and cannot be used for other purposes.

- Access the course content from anywhere, at anytime.

- Interactive content that includes instructional videos, tables, charts, illustrations, explanatory reviews of the material and a Final Exam.

- The course is easily accessible, just requiring the learner’s login for the Magnifying Class site.

Magnifying Class brings you the best in e-learning education. There are many reasons to do the courses, but let's just highlight a few. Take a look!

Qualified Teachers

Qualified Teachers

- The courses are prepared by highly qualified teachers in their areas.

- The selected teachers have a lot of practical experience in the course subject and guarantee content with the highest quality.

Special Team

Special Team

- Hundreds of skilled and motivated professionals whose mission is to support and collaborate with the teachers, searching for solutions and facilitating learners' learning.

- Editorial Board, composed of highly qualified professionals with the main responsibility of evaluation, introducing improvements and approving the release of courses within a standard that is optimized for learners. The Editorial Board sets the tone for, endorses and maintains the Magnifying Class Courses' uniformity and quality.

- Specialized professionals in several areas, such as pedagogues, production directors, photography directors, video editors, IT professionals, content designers, reviewers and writers working with unbounded confidence that the Magnifying Class online courses spark dreams and create stories.

Courses with Innovative Methodology

Courses with Innovative Methodology

The courses are outstanding because they are objective, practical, and efficient, offering a great amount of information, in a short time.

The course is completely online. It consists of interactive content with videos that shows the procedures, as well as special illustrations, animations and charts.

During the course, at certain times, the learner is invited to watch specific videos that complement the online content.

In each module, there are practice exercises to reinforce the subject matter and at the end of the course, there is an evaluation. When approved, the learner will be entitled to receive a Certificate of Completion for Course, which is essential for the labor market.

- A picture is worth a thousand words. This concept guides the way the courses are designed. Thus, through the videos, the teacher directly instructs the learner. Through the images, the learner is brought into a practical reality that shows examples of procedures, the manufacturing and the production according to the subject. An unbeatable differential!

- Learners can take the course using laptops, cell phones and tablets, anywhere they can connect to the internet.

- The learner can take the course at home, at school, at work, at any time.

- The learner chooses his or her time to study.

Personal information and Transaction Security

Personal Information and Transaction Security

All transactions involving user's information are encrypted, providing complete user protection. The Magnifying Class website is certified by one of the largest information security companies in the world today.

Course Suggestions

Get More Information